How to preserve morale when the highest performer leaves

How to preserve morale when the highest performer leavesHow to preserve morale when the highest performer leavesAfter two years of hard work, an employee who not only was the highest-performing but alsowas a delight to work with, decides to quit, leaving other team members panicking about their future at the company.Heres how to help your team move forward in this classic situation.Employees need to be well-equipped for changeMake sure there isnt just one person who knows how to do a crucial task before anyone leaves. Regularly practicing key things like this can really help.Its a way to make sure your bases are covered, should someone quit or get sick.Other employees dont necessarily need to have the same in-depth knowledge as the employee with the most extensive skill set in that area, but they should have a basic understanding and a framework for figuring it out.Talk to employees about whats to comeDont leave everyone else in the dark.In a blog post for the Rapid Learning Institut e, President CEO Stephen Meyer writes about how to talk to the team about a voluntary departure. This advice also applies when the person leaving the company is a high-performer.Give some certainty to those who remain. Those who are staying will likely wonder whether and/or how the person is going to be replaced, and whether theyre going to be expected to zupflmmel up some of the persons duties, temporarily or permanently. To the best of your ability, try to address these questions when the departure is announced.Pay attention during the exit interviewA Paychex WORX post illustrates what managers should be prepared for during the employees exit interview.Employees make the decision to quit a job for many reasons, money may be only one of those reasons. Once their decision is made, you have a valuable opportunity to learn why. Schedule an exit interview soon after the employee informs you of his or her decision and then have an open, honest discussion about the reasons behind the de parture. Of course, open and honest may include criticism of you and your managerial style. Becoming defensive or denying what the soon-to-be ex-employee says will get you nowhere. Focus on asking questions that can lead to improvements in your team and culture. When an employee quits, perhaps the most important question to ask is, What changes to our business might have kept you on longer? This might just help you make necessary changes for the future.